Frequently Asked Questions
YES! If we have a pendant or available materials IN STOCK, we can to accomodate your custom order. Please join our VIP FACEBOOK GROUP.
This is the only place we accept custom orders. Please read the pinned post, once you have been accepted into the group, for instructions on how to make a custom order.
Please allow 3-7 days for us to design, complete and ship any custom orders.
All of out necklaces are made with toggle clasp and double strung with .45mm jewelry wire. They also contain 2 crimp beads to make the necklaces more secure to reduce breakage.
Our standard necklace size is 17 inches in length. Unless otherewise listed. We are able to make longer lengths by request.
ALL SALES ARE FINAL! If your item was damaged during shipping. We will be more than happy to fix or exchange the item within 7 days of receiving product. Please contact us immediately, if you receive a defective/damaged product.
Once returned merchandise is received and inspected, we will send you an email to notify you that we have received your returned item.
Additional items that cannot be refunded or exchanged:
- Gift cards
- Downloadable software products
- Some health and personal care items